Política de envío

At Healkang, we are committed to providing our customers with a smooth and convenient shopping experience. Due to the size of our products, we offer free door-to-door sea freight service. For urgent delivery needs, we also cooperate with logistics companies such as DHL/FedEx/UPS, and we will negotiate a detailed quote based on your specific address. Shipping costs will be collected by the logistics company, and we will purchase shipping insurance for all customers.

1. Order Processing Time
- After receiving your order, we usually need 3-15 business days to process it. Please allow some extra time for tracking information updates due to potential minor delays from local courier companies. Orders are not processed on Saturdays and Sundays.

2. Delivery Time
- We will do our best to ship from our warehouse as quickly as possible. Once your order has shipped, we will send you a shipping confirmation email to your email address.

3. Changing Shipping Address
- There is no charge for changing your shipping address before we provide a tracking number.

4. Order Tracking
- If you are registered with Healkang, you can view your order, shipping, and delivery information in your account.
- If you are not yet registered on our website, you can track your order here using your order number and email address.

5. Order Cancellation
- If you wish to cancel your order before it ships, please contact us immediately. We will not charge any extra fees and will provide a full refund.
- After the product has shipped, our standard return policy will apply.

For any questions regarding shipping, please email olivia@chinaevercare.com.